Reference

What This Privacy Policy Covers

We keep this page focused on the records we collect, why we keep them, and how you can ask us to change them.

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sihio88 What This Privacy Policy Covers
REQUEST CHANNELS

How to Reach Our Privacy Team

For privacy requests, live chat is the fastest path, followed by email if you want a written trail.

Live Chat Open chat from the account footer and tell us whether you need a copy, a correction, or a removal request. We confirm the account first, then log your case so the same thread stays easy to track.
Privacy Email Use email when you want a record you can keep. We accept detailed requests, screenshots, and payment references, then reply with the next step after we confirm your identity and the scope of the change.
Account Form From your account menu, choose Privacy Request, fill in the field for what you want changed, and attach any proof that helps us locate the record. That keeps the process neat on mobile and desktop.
ACCOUNT SAFEGUARDS

How We Protect Account Records

Our privacy handling relies on limited access and clean record separation. Staff can read only the parts needed for their task, and we keep account logs apart from general site traffic.

Data Capture

We record the details you give at account opening, plus login time, device type, and support messages. That gives us a clear trail when you ask for a correction or need us to locate a record.

Cookie Choice

Cookies keep your session alive and remember language, screen settings, and whether you already passed a security check on the current device. You can clear them in your browser, then sign in again if needed.

Login Checks

When your sign-in looks unusual, we ask for an extra confirmation step before we let the session continue. That helps us protect access without changing your account details or sharing them outside the request.

Record Retention

We keep privacy records only as long as we need them for account handling, dispute work, tax or audit duties, and legal obligations. After that period, we remove or anonymise the file where the law allows.

Change Requests

If you want an update, correction, or removal, send the exact field you want changed and the reason. We confirm your identity first, then mark the record and let you know what action we took.

Cross-Device Trail

If you move from a phone to a laptop while using the same account, we keep the session and support trail aligned. That makes it easier to answer privacy questions without asking you to repeat the full history.

Privacy Questions We Hear Most

This page exists so you can check the data path before you send a request. Whether you are reading from Jakarta or elsewhere in Indonesia, we explain what we keep, why we keep it, and how we handle updates. If you need help with access, correction, or removal, send the request through the same channels we list here. Access depends on local law and is available only where local law permits.

We record the details you submit, your login history, device type, and support messages. That lets us verify account changes, keep a clear trail, and respond when you ask about a record.

Yes. When you contact us through DANA, OVO, GoPay, or QRIS records, we keep the reference, time stamp, amount, and status so we can match the entry to your account later.

Yes. Send the field you want changed, the right spelling, or the corrected contact detail, and we will update the record after we confirm it is really your account.

We keep records only as long as needed for account handling, dispute work, audit duties, and legal obligations. After that, we remove or anonymise them where the law allows.

Cookies remember your session, language choice, and security checks on the current device. If you clear them, the site may ask you to sign in again and repeat the check.

Only staff who need the record for a privacy task can see it. We do not share it outside the request unless a law, audit duty, or fraud check requires it.

Use live chat, email, or the form from your account menu. Choose Privacy Request, describe the change, and add any screenshot that helps us find the right record.

Related Pages

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